This privacy statement applies to this website which is owned and operated by Heard & Co. Real Estate Pty Ltd trading as Heard & Co. Real Estate. In accessing and using this website, you acknowledge that you have read, understood and agree to be bound by the following terms and conditions.

Information about you is collected by Heard & Co. Real Estate by lawful and fair means and will only be used for the purposes of this agreement.

By providing your personal information, you grant Heard & Co. Real Estate permission to collect your personal information and use it as required by Heard & Co. Real Estate. Information may also be collected from you for the purposes of providing you with our services now, or in the future.

Any information received by Heard & Co. Real Estate provided by you (or not provided by you) will be treated in accordance with the Australia Privacy Principles (APPs).

Your personal information is dealt with by Heard & Co. Real Estate in accordance with this privacy policy.

What is Personal Information?

Personal information is any information about you that identifies you, or information by which your identity can be reasonably determined, as well as information recording Heard & Co. Real Estate’s dealings with you.

Collecting Personal Information

The purpose of personal information that we collect from you will depend on how you interact with Heard & Co. Real Estate’s website. This section will explain, in the broad sense, just how personal information may be collected via our website, and how this information contributes to the development of Heard & Co. Real Estate’s website.

Online forms

When submitting information on our site for the purposes of enquiry, we will collect details such as your name, email address and some details of your personal needs. Some of this information is essential for us to be able to identify accurately who is using the service so that we may be able to respond on your requests and as such, is indicated by mandatory fields. Mandatory information requirements are clearly identified and are denoted by an asterix (*). You will also be prompted when submitting a form if a mandatory data has not been completed.

Generally, you may be asked to provide personally identifiable information when you:

  • Send us your comments or suggestions
  • Create a link to Heard & Co. Real Estate’s site
  • Register for Heard & Co. Real Estate’s services
  • Subscribe to Heard & Co. Real Estate’s publications
  • Request sales and advertising information; and or/
  • Submit an enquiry

Use of Personal Information

In providing your personal information you consent to us collecting, storing and using your personal information in the manner set out above, and you consent to us disclosing your personal information to our contractors, employees and agents who may collect, store and use your personal information in the manner set out above.

We use information that you submit via an online form from our website in any of the following ways:

  • To make changes to your profile at your request
  • To register information at your request
  • To respond to your submission or enquiry

We will only record your email address if you send us a message, or if you subscribe to Heard & Co. Real Estate’s publications. It will only be used for the purpose for which you have provided it, as outlined above. Your personal identifiable information will not be used for any other purpose and we will not disclose it to any third party without your consent.

Your personal information is not shared with any other third parties unless explicitly and expressly communicated when you submit the information. The information is contained, and access is restricted to Heard & Co. Real Estate’s authorised personnel only. However, where it is necessary for law enforcement purposes or where we believe there is a threat to a person’s safety or health, we may need to disclose your personal information to third parties as required by law.


Our websites use cookies. We do not use the information stored in those cookies to collect information about you or your computer. The cookies are used for statistical purposes and to assist with your use of the website. We may also collect click-stream data when you use the website, such as the date and time of your visit, the pages you accessed, your IP address, the type of browser and operating system you are using and the websites you come from and move to. This information is collected for statistical purposes to assist us to find out how our website is used and navigated and to improve our website.

Heard & Co. Real Estate website may contain links to third party websites. Heard & Co. Real Estate is not responsible for the privacy, security or handling of your personal information via those websites. You should review the privacy policy and terms of use for those websites each time you visit them.

Change of Information, Products and Services

Information published on this website is subject to change without notice. Information may change and some time may pass before the website can be updated in respect to the information and pricing, therefore Heard & Co. Real Estate Pty Ltd does not guarantee or warrant that information supplied is accurate or complete at the time of viewing and makes no representations or warranties of any kind.

Personal Information Security

Any information collected by Heard & Co. Real Estate is held with the strictest confidence. Heard & Co. Real Estate takes all reasonable precautions to safeguard your personal information from loss, misuse, unauthorised access, modification or disclosure and information is securely stored and access is restricted to authorised Heard & Co. Real Estate personnel only.

You may request access to any of your personal information, or request that Heard & Co. Real Estate remove any of your personal information it holds by sending a request to our office.

Information and Complaints

If you require more information, or have any complaints regarding how we may have collected or used your personal information, you may contact us and we will take reasonable steps to investigate the complaint and respond to you.


Heard & Co. Real Estate
1 Wills Street


(03) 5409 3100


More information

For more information about privacy in general, you can visit the federal Information Commissioner’s website at